Is my personalized mug microwave safe? Yes, totally microwave safe.
Can my personalized mug be put in the dishwasher? Yes, your personalized mug is made of ceramic and the designs are sublimated, therefore it is a product that is resistant to water and high temperatures.
Do you have customer service? Yes, you can write and call the number 621 045 939 or send an email to información@terolandjay.com
Is shipping free? Shipping will be free as long as your order exceeds €25.
Are returns allowed? Yes, for 60 days after the purchase is made. In the case of mugs, the costs of the carrier will be deducted from the price of the product. For more information: returns
How can I contact with you? We have several channels for this. More information here contact
What do I do if the product arrives damaged during transport? In that case, please contact devoluciones@terolandjay.com
Is the payment secure?Yes, totally sure. Terol & Jay uses an official platform called Shopify Inc. that manages the entire payment process with the client. Shopify is a regulated and publicly traded company, which requires it to be audited every year to ensure its correct operation. In turn, VISA and MASTERCARD, ensure your safety every time you make a purchase with your debit card.
What form of payment is there? There are several forms of payment and more will be added as necessary for proper customer satisfaction. Among the current payment methods are VISA, MASTERCARD, GOOGLE PAY, APPLE PAY, PAYPAL, AMAZON PAY.
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